Policy

1.Booking & Payment

A non-refundable deposit of [$100] is required to secure your date. Remaining balance is due [1 day] prior to the event or at event. Late payments may result in cancellation of services or future bookings.

2.Delivery & Setup

Standard delivery includes 20 miles from Rockford. Additional mileage will incur a travel fee. Please ensure the event space is ready for setup at the agreed-upon time. Delays may result in reduced setup time or additional charges.

3.Balloon Longevity

Balloons are affected by temperature, weather, and handling. We cannot guarantee longevity once the installation is complete. Outdoor setups are subject to environmental risks such as wind, heat, or rain.

Custom Orders

All custom balloon designs, special requests, and themed décor items are non-refundable once materials have been purchased.

Outdoor Events

Weather-related cancellations or issues are not eligible for refunds. We will do our best to adjust or relocate décor when possible.

Pickup Orders

Once balloon items are picked up, Up&Uploons815 is not responsible for damage during transport or after the client leaves.

4.Safety & Responsibility

Balloons are not toys and may pose a choking hazard. Adult supervision is required around children. Client assumes full responsibility for the safety of all guests regarding balloon décor and props.

• Many balloons are made of natural latex, which may cause allergic reactions in sensitive individuals. If you or your guests have a known latex allergy, it is your responsibility to inform us before placing your order so we can recommend suitable alternatives (such as latex-free foil balloons). We cannot be held responsible for allergic reactions if no notice is given in advance.

Latex balloons will not be substituted unless requested prior to booking.

5.Cancellations & Rescheduling

Cancellations made 2 weeks or more before the event may receive a refund of any amount paid beyond the non-refundable deposit.

Cancellations made less than 2 weeks before the event are non-refundable, as materials and preparation have already begun.

6.Damages

Once decor is set up, the client is responsible for any damage or loss of materials. If rental frames, stands, or equipment are damaged or missing, replacement costs will apply.

7.Expectations VS Reality

Amazon set ups or Pinterest are great “references” for balloon designs and visions. Your artist strives for original designs and works to exceed your expectations. On request, a Canva design can be illustrated to show the planned setup. Additional elements such as props, vinyl, mylar balloons, etc. are always a possibility, at additional fees.

8.Photography & Marketing

Up&Uploons815; and Kristin Lewis Photography reserve the right to photograph balloon installations for portfolio and marketing purposes. If you prefer not to have your event featured, please inform us in writing before your event date.